Do you ship to P.O. Box addresses?

Yes, we ship to PO Box addresses!
All packages are shipped via Royal Mail Services. Sorry, tracking capabilities are not available.

P.O. Box Deliveries
Please note that the average delivery time is 7 to 14 days

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Which credit cards do you accept?

We accept:

• Visa/Eletron card, Solo card, Maestro card, Master card, American Express and Debit / Check cards, and other cards.

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Can I pay by personal check? or postal orders? and with a Paypal account?

Sorry, we do not accept personal checks or Postal orders. We do accept Paypal account.

Your return policy?

Please read carefully
- Note: We are more then happy to give you a refund or an exchange on any items within 14 days of purchase, provided items are returned unworn, in a saleable conditions with a invoice number. All boxs that comes with items MUST be returned inside another box or your return will not be accepted. If the box is damaged, you will be charged £10.00. We regret that for reason of hygiene we are unable to refund or exchange earrings.
- Or any eyewear products, that has been worn or handbag that are at FINAL SALE refund will not be accepted.

Unacceptable Returns

If you return an item to us outside the terms of our returns policy your statutory rights do not apply, we may not refund you. The item may be returned back to you at your expense. You will be notified of this and other associated charges. If you send the item back to us again, or refuse to accept delivery, this will be deemed to be an irreversible instruction for us to dispose** of your goods without further notice.

Please note: Disposal will not constitute any admission on our part that we have failed in any way to honour our obligations to you in full and will not constitute any unlawful action against the goods.

How do I return/exchange an item?

We recommend that you use our Home Delivery Network as the most convenient way to return items. Simply call us on 0870-979-9814 and make arrangements for the collection*. We do realise that this may not always be convenient, so for fashion, textiles our Home Delivery Network driver will collect your returns within the approval period without prior arrangement.

Alternatively, you can return your goods via the Post Office. Please ensure items are adequately packaged and labelled, and your completed returns note is enclosed.

All Merchandise must be returned to:
Claudio Patricio Fashion Label
Unit 104
56 Tavistock Place, London, WC1H 9RG
United Kindgom
Returns Dept.

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I want to become a model, what should I do?

Email your porfolio (including professional photos, height, sizing, etc...) to model@claudiopatricio.com. Good Luck!

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I want to purchase an item that I see online, but you don't have my size/color. Will it be coming back in stock?

Unfortunately, most items are not restocked. We like to keep our inventory fresh and full of the season's newest styles. You can contact our Customer Service Representatives with the style number so that we can check on a restocking date.

My credit card was declined, but the charge is showing on my credit card. What happened?

YOU HAVE NOT BEEN CHARGED. The "charges" that are appearing on your card account are called pending holds. We understand that this is a frustrating situation for you as well as for us. Pending holds come about because of the way banks verify billing address information and hold on to funds for any online transaction that has been submitted for approval. Whenever you place an order online, the funds are first verified by your bank prior to the address verification.

Once you submit your credit card information for approval, your bank/credit company checks to verify the amount of money available. If you have enough funds, then an authorisation code is given and the money is placed on hold. Once your funds are verified, then all of the billing information entered is verified with an AVS - Address Verification System. If your information is not exactly how your bank/credit company has it on file, then your order will not process.

An error message will appear online stating: AVS Mis Match: The billing address provided does not match the billing address on file with your credit company.

This allows you to go back and edit the information that you had previously entered as your billing address. Please note that any information entered after your billing information, may have to be re-entered. Such as credit cards, etc...

Please contact our Customer Service department immediately so that they can resolve this for you.

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I just ordered something, but now it's on sale. You Do price adjustments?

Yes, we do issue price adjustments, however your order must have been placed no more than 7 days before the price change was made. Please have your invoice # ready and contact our Customer Service Department to see if you are eligible for a price adjustment. Your inquiry must be made within the 7 day window; inquiries made after will be denied.

What are your shipping rates?

All shipping rates are based on the weight of your items and the location of your shipping address. Exact prices are not known until you reach the shipping section of your check out process.

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I received my order, but one item was missing. What happens now?

Upon shipment of your order, you will be sent an Out of Stock Notification e-mail explaining that one or more items in your order are out of stock, and will not be available for shipment in the foreseeable future.

If you did not receive an Out of Stock Notification and your shipment does not contain all items ordered please contact our Customer Service as soon aspossible on . 0870-979-9814

International deliveries have a weight restriction; your order may come in several different boxes/deliveries.

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How can I track my package?

You will be sent an e-mail acknowledging receipt of your order, shortly after placing it. This will be then followed up by a second e-mail that contains availability and delivery information. This email will also contain your order track number where you can check the progress of all items in your order.

You can also access this area by following "order status"top right on the homepage of our site or you can log on at (DHL) web site.

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